Terms & Conditions

1. PAYMENT in Canadian Funds or credit card must accompany all orders PRIOR to delivery of services in accordance with the applicable rate schedule. Due to the temporary nature of the installations, all claims/disputes must be brought to the attention of the Exhibitor Services Department PRIOR to the move-out of the show/event. No service(s) will be provided without payment in full. NO EXCEPTIONS.
   
   
2. ALL ORDERS MUST BE RECEIVED a minimum of fourteen (14) days PRIOR to the first scheduled day of move-in to qualify for the ADVANCED DISCOUNT Rates. NO EXCEPTIONS.
   
   
3. PROVINCIAL SALES TAX (PST) EXEMPTION STATUS applied to those who are purchasing services for re-sale. A valid tax exemption certificate must be furnished with your order. Exemptions DO NOT apply to the end-user.
   
   
4. EXHIBITOR APPOINTED CONTRACTORS are ultimately the responsibility of the exhibiting firm. In the event that an appointed contractor does not meet any of the terms and conditions set herein; the exhibiting firm will be held liable.
   
   
5. DELIVERIES must be co-ordinated through your show/event manager. Direct Energy Centre does not accept responsibility for deliveries relating to booth set-up or material(s) shipped for sale or distribution.
   
   
6. HELIUM inflatables are NOT PERMITTED.
   
   
7. GAS TANKS IN MOTORIZED VEHICLES used for display within the facility MUST be filled as close to the 3/4 full mark as possible and have a locked gas cap. The battery must be disconnected.
   
   
8. DIRECT ENERGY CENTRE HAS AGREEMENTS WITH SEVERAL UNIONS; therefore, please ensure that all operations and procedures conform to union agreements.
   
   
9. RENTAL EQUIPMENT must be used for the sole purpose for which the equipment was manufactured and intended to be used. Sub-Leasing or Sub-Letting is NOT permitted.
   
   
10. FREE ACCESS TO THE EQUIPMENT must be maintained for the purpose of inspecting its use and operation. Direct Energy Centre reserves the right to reposses equipment at its discretion.
    
    
11. THE EXHIBITOR IS RESPONSIBLE for ensuring that all rental equipment is returned 1.0 hours after show close in the same condition in which it was received notwithstanding REASONABLE wear and tear and further agrees to accept and all charges to restore equipment to its original condition.
    
    
12. IF THE EQUIPMENT IS LOST OR STOLEN while in the possession of the exhibitor, the exhibitor agrees to charged amounts which equal the current replacement value of the equipment in addition to rental charges accrued until payment is received.
    
    
13. DEPOSIT for Telecommunications services and equipment is required prior to delivery/installation. All accounts to be settled upon close of show. In some cases, all charges may not be tabulated at that time, in which case refunds will be issued within 4-6 weeks of show close / event close. Any outstanding balances are payable upon receipt.
    
    
14. SHARING / BORROWING SERVICES is NOT permitted at Direct Energy Centre. As such, random audits are performed regularly to deter this practice. Exhibitors found using services without and order will be subject to the applicable standard rate(s).
    
    
15. SAFETY REGULATIONS: The Electrical Safety Authority currently enforces Rule 2-022 of the Electrical Safety Code, stipulating that any and all equipment energized, displayed and / or offered for sale MUST BE APPROVED. All electrical / mechanical equipment must conform to the Canadian Standards Association and Canadian Electrical Code. The use of two wire underground extension cords is prohibited. NOTE: The Direct Energy Centre and their governing agents are fully committed to the safety and well being of all visitors and employees. As such, Direct Energy Centre Team reserves the right to investigate any and all cause for concern that may put safety at risk.
    
    
16. ONLY AN AUTHORIZED Direct Energy Centre technician is permitted to do any wiring in the facility. Delivery of ALL data transmission lines ordered from an outside vendor will only be allowed to a demarcation point specified by the Direct Energy Centre. No electrical / mechanical equipment shall be energized if failure is detected until an authorized electrician or technician has investigated and connected the source of the malfunction.
    
    
17. ALL MATERIAL furnished by Direct Energy Centre for this service order shall remain the property of Direct Energy Centre and shall be removed ONLY by Direct Energy Centre personnel. Please ensure that all rental equipment is accounted for.
    
    
18. INSTALLATIONS that need to be re-located are subject to a relocation fee.
    
    
19. RATES quoted for service include delivery of service(s) in the most convenient manner and DO NOT include special wiring, testing, overhead drops and / or special placement of communications services. Labour may be ordered through the Exhibitor Services Department at an additional cost.
    
    
20. ADDITIONAL LABOUR will be charged in one-hour increments in accordance with the current labour rates.
    
    
21. SERVICE(S) will be disonnected on the last day of the show / event, one hour after the official closing time.
    
    
22. ALTERATIONS TO FLOOR COVERINGS: Direct Energy Centre will not be held responsible for any cutting or altering of floor coverings in order to provide service to a booth.
    
    
23. CANCELLATIONS / CHANGES: Notification of cancellation / change must be received in writing a minimum of seven (7) days PRIOR to the scheduled opening date. There will be a $50.00 administration fee for all refunds requested. cancellations after the deadline will be subject to full rental charges. Credit will not be given for equipment / connections installed and not used.
    
    
24. UNPAID BALANCES: Any balance(s) outstanding after the Move-OUT period will be charged to the exhibitor's credit card. Direct Energy Centre reserves the right to apply a finance charge to unpaid balances after 30 days at 1.5% per month, equivalent to 18.0% per year. If by any reason of any default on the part of the exhibitor, hereunder, it becomes necessary to engage an attorney, the exhibitor agrees to pay all costs, expenses, and the attorney's fees expended or incurred by the Direct Energy Centre, Ricoh Coliseum, or Exhibition Place in connection therewith. There will be a $20.00 charge for returned payments.
    
    
25. DISCLAIMER: Direct Energy Centre will not be responsible for any labour strikes, accidents, fires, an Act of God or delays beyond our control, including power surges, spikes or loss of power.
    
    
26. NON-DISCLOSURE: Customer Account information will not be disclosed to third parties without your consent except as permissible by law and our policy.